Job Title: Venue Manager
Reporting to: Chief Executive, Member of Senior Management Team
Responsible for: Front of House and building related staff
Hours: 40 hrs per week over 5 days out of 7, subject to variation to meet business requirements. Working hours will include evenings, weekends and Bank Holidays
Salary: up to £35,000 p.a., depending on experience, ability and potential
South Kilburn forms the south-eastern tip of the borough of Brent in north-west London. It borders the boroughs of Camden and Westminster and is next to the affluent neighbourhoods of Maida Vale, Queens Park and West Hampstead. South Kilburn has suffered from multiple forms of deprivation for many years, and is halfway through a programme of massive regeneration.
South Kilburn Trust was formed in 2008 as a legacy from the New Deal for Communities, to support and empower local people to tackle the issues that affect them. Our vision is for South Kilburn to be recognised for its strong, supportive, diverse, inclusive and welcoming communities; an area of opportunity where we are all empowered to achieve our full potential and improve our quality of life.
The Trust is a registered charity with a dedicated team of staff working with local people to make this vision a reality.
The Granville is a much-loved historic building that has been at the heart of South Kilburn for over 140 years. Over the years, the building has played an important role within the local community, as a church hall, an adult education centre and a youth and community centre. Many local residents have used the venue for weddings, birthdays, funerals and other important celebrations and events.
South Kilburn Trust took on the management of The Granville in 2018 as part of a two phase regeneration project. With Phase 1 completed, The Granville now comprises
The Trust manages The Granville in order to provide the support, services and activities that local communities need and want. In order for the building to be financially sustainable, private hires and corporate events are actively sought to subsidise community activities.
The Venue Manager will be responsible for managing The Granville, not just as a building but as a community hub and a venue of choice, ensuring that the building runs smoothly and all visitors have a positive experience from the moment they enter.
This is a hands-on operational role. The post holder will be expected to lead by example, supporting, nurturing and developing staff and volunteers to achieve the very best customer service in a challenging and pressured environment.
They will manage a small team responsible for all Front of House activities, including the Reception, Café, events and room bookings, as well as building-related staff such as cleaners and caretakers.
They will ensure that their team effectively and professionally manages room bookings, venue hires, room set-ups, corporate conferences, and community activities and events. They will develop our fledgling community café and other related services.
We are looking for someone with proven venue management experience and the right positive “can do” attitude who is not afraid to get their hands dirty.
In order to be considered for this post you will need to evidence and demonstrate:
(Desired but not essential; the successful candidate will, however, be required to undergo this training)